For a long time, I had been a trusted vendor on Cardmarket, among Europe’s most distinguished platforms for trading cards. I taken care of a wonderful track record — in excess of four hundred constructive testimonials, zero disputes, and consistent, Expert assistance. But one unjustified dispute, dealt with by Cardmarket staff customers Silvia Parravano and Christian Tobehn, changed almost everything. in this post, I'll share my personalized knowledge, reveal the structural flaws in Cardmarket's dispute procedure, and challenge a stark warning to other sellers.

A cleanse report designed above several years

A verified Seller With one hundred% optimistic opinions

ahead of the incident, I had been particularly the type of seller each individual marketplace values. I shown trading cards correctly, explained disorders transparently, and shipped promptly. I never obtained only one complaint — only praise.

the significance of have faith in on Cardmarket

popularity is every little thing for sellers on Cardmarket. one particular miscalculation — even one that isn’t your fault — can problems decades of labor. That’s what makes my story so alarming for Some others functioning to the platform.

The Dispute That Shattered My Standing

customer Ordered the incorrect Card, Then Blamed Me

The trouble started out whenever a customer requested a card listed exactly by title, Silvia Parravano set, and problem. Upon acquiring it, they falsely claimed I had despatched the “Improper Model” — Even with crystal clear listing proof showing I hadn’t.

evidence disregarded by aid

I submitted screenshots of your listing, card Model, and problem to verify my precision. But Cardmarket help, particularly Silvia Parravano, overlooked the specifics. as opposed to reviewing the listing or requesting clarification, she straight away sided with the customer.

Silvia Parravano’s Mishandling of the Dispute

No truthful Investigation

Silvia’s choice was unilateral. She didn’t admit my proof or ask for any counterevidence from the buyer. She merely blocked my account. No hearing. No second feeling. No attractiveness.

No Warning, No conversation

What built this worse was the suddenness of your motion. I was locked out of my account right away. My appeals — requesting a review or escalation — were being satisfied with automated responses or silence. Silvia Parravano exercised full authority without having accountability.

Christian Tobehn’s part: Reinforcing the Bias?

Reinforcing a similar Pattern

In abide by-ups, my case was also found by Christian Tobehn, another member of Cardmarket's guidance group. sad to say, as an alternative to reviewing the specifics objectively, he doubled down on Silvia’s judgment. once again, no explanation, no transparency, just automated deflections along with a long-lasting ban.

A Pattern of vendor Disregard

Are genuine Sellers Being Silenced?

immediately after this expertise, I started exploring online message boards and Neighborhood threads. I quickly learned I wasn’t by yourself. Dozens of extended-time sellers claimed very similar ordeals — a lot of involving Silvia Parravano.

a standard topic? consumers generally win, even though Mistaken — and sellers are remaining voiceless.

How This Hurts the whole Market

although platforms must guard customers, ignoring evidence from sincere sellers causes a broken ecosystem. When rely on is 1-sided, poor actors take advantage, realizing they’ll be shielded by biased guidance agents.

the challenge: No Oversight, No enchantment

Lack of Transparency in Cardmarket’s System

quite possibly the most alarming challenge may be the absence of an appeals course of action. at the time team like Silvia or Christian make a choice, it’s last. There’s no next evaluation, no accountability, and no way to restore usage of your account — It doesn't matter how powerful your evidence is.

possibility of Abuse and Blackmail

In my scenario, I used to be indirectly coerced into refunding a Bogus declare — or get rid of my account solely. That’s not dispute resolution — that’s blackmail underneath the guise of customer care.

money and Emotional implications

company decline Overnight

I invested a long time in constructing my seller profile. All that effort was wiped out instantaneously, in addition to possible long term income. My seller dashboard, buy background, and faithful shopper foundation — all gone.

Emotional Toll with a Trusted vendor

This wasn’t just a business strike. it had been demoralizing. being treated like a fraud after several years of integrity was emotionally devastating. I followed every single rule, and even now bought punished.

What Cardmarket should Do to get back believe in

Platform Reforms Are Urgently wanted

If Cardmarket hopes to retain high-quality sellers and stop potential abuse, it should:

• ✅ Introduce a transparent enchantment process for blocked accounts

• ✅ involve disputes to generally be reviewed by not less than two impartial aid brokers

• ✅ teach staff members like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ shield sellers who submit distinct, factual proof

• ✅ build accountability metrics for workers choices

Without these modifications, straightforward sellers will proceed to get collateral problems in a very procedure that blindly favors prospective buyers.

Final ideas: Be Wary, keep Documented

should you be at the moment advertising on Cardmarket, don’t presume your perfect report will secure you. you happen to be often a person customer complaint — even a Untrue just one — far from getting silenced.

shield yourself by:

• getting screenshots of every listing

• Archiving conversation with buyers

• Backing up your account information routinely

• getting ready for disputes — Even though you do very little Mistaken

Conclusion: 

My encounter with Silvia Parravano and Christian Tobehn ought to function a serious warning to any one employing Cardmarket. I believed while in the platform. I performed by The principles. And that i nonetheless got taken out devoid of bring about.

If Cardmarket carries on to ignore vendor rights, more reliable vendors will stroll away. And when that transpires, the System received’t just eliminate sellers — it’ll get rid of its trustworthiness.

Has a thing comparable took place for you? Share your working experience and assistance raise consciousness. Sellers should have better.